itil ex0-10 test questions
Consider the following list:
1. Change Authority
2. Change Manager
3. Change Advisory Board (CAB)
What are these BEST described as?
A. Job descriptions
B. Functions
C. Teams
D. Roles, people or groups
What type of improvement should be achieved by using the Deming Cycle?
A. Rapid, one-off improvement
B. Return on investment within 12 months
C. Quick wins
D. Steady, ongoing improvement
Answer: D
Access Management is closely related to which other processes?
A. Availability Management only
B. Information Security Management and 3rd line support
C. Information Security Management and Availability Management
D. Information Security Management only
Answer: C
Service Transition contains detailed descriptions of which processes?
A. Change Management, Service Asset and Configuration Management, Release and
Deployment Management
B. Change Management, Capacity Management Event Management, Service Request
Management
C. Service Level Management, Service Portfolio Management, Service Asset and Configuration
Management
D. Service Asset and Configuration Management, Release and Deployment Management,
Request Fulfilment
Answer: A
Which of the following statements about the Service Portfolio and Service
Catalogue is the MOST CORRECT?
A. The Service Catalogue only has information about services that are live, or being prepared for
deployment; the Service Portfolio only has information about services which are being
considered for future development
B. The Service Catalogue has information about all services; the Service Portfolio only has
information about services which are being considered for future development
C. The Service Portfolio has information about all services; the Service Catalogue only has
information about services which are live, or being prepared for deployment
D. Service Catalogue and Service Portfolio are different names for the same thing
Answer: C
Which of the following statements is CORRECT?
A. Process owners are more important to service management than service owners
B. Service owners are more important to service management than process owners
C. Service owners are as important to service management as process owners
D. Process owners and service owners are not required within the same organization
Answer: C
Which of the following is the BEST description of a relationship in Service Asset and
Configuration Management?
A. Describes the topography of the hardware
B. Describes how the Configuration Items (CIs) work together to deliver the services
C. Defines which software should be installed on a particular piece of hardware
D. Defines how version numbers should be used in a release
Answer: B
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Certification Provider: Exin
Exam Name: EX0-101 – ITIL Foundation v.3
Associated Certifications: Exin Exin ITIL
Language:English
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