passguide ex0-101 vce dumps
Service Transition contains detailed descriptions of which processes?
A. Change Management, Service Asset and Configuration Management, Release and
Deployment Management
B. Change Management, Capacity Management Event Management, Service Request
Management
C. Service Level Management, Service Portfolio Management, Service Asset and Configuration
Management
D. Service Asset and Configuration Management, Release and Deployment Management,
Request Fulfilment
Answer: A
A Know Error has been raised after diagnosis of a Problem was complete but before a
workaround has been found. Is this a valid approach?
A. Yes
B. No, the workaround must be found before a Known Error is created
C. No, a Known Error can only be raised after the permanent resolution has been implemented
D. No, a Known Error must be raised at the same time as a problem
Answer: A
In the Continual Service Improvement (CSI) model, the stage ‘How do we get there?’ is
underpinned by which set of activities?
A. Baseline assessments
B. Service and process improvements
C. Taking measurements and recording metrics
D. Setting measurement targets
Answer: B
A consultant has made two recommendations to you in a report:
1. To include legal terminology in your Service Level Agreements(SLAs)
2. It is not necessary to be able to measure all the targets in an SLA
Which of the recommendations conform to Service Level Management good practice?
A. 1 only
B. 2 only
C. Both of the above
D. Neither of the above
Answer: D
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