ITIL® Version 3 At a Glance takes a graphical approach to consolidating the information of ITIL® version 3. ITIL® is an internationally-recognized set of best practices for providing IT service management. IT organizations worldwide are implementing ITIL® as a vehicle for improving IT service quality and improve return on investment for IT services. The desk reference’s unique graphical approach will take otherwise complex textual descriptions and make the informationaccessible in a series of consistent, simple diagrams. ITIL® Version 3 At a Glance will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITIL® Version 3 implementation. Each chapter in ITIL® Version 3 at a Glance summarizes one of the ITIL® v3 books in the following consistent structure: – Brief Description of the Stage – Overview Diagram of the Stage – Key Concepts of the Stage – Practices or Processes – Roles – Process Purpose – Overview Diagram – Key Concepts

http://rapidshare.com/files/163226621/ITILVers3.rar

——————————————————————————–

ITIL (the IT Infrastructure Library) is the most widely accepted approach to IT service management in the world, ITIL provides a comprehensive and consistent set of best practices for IT service management, promoting a quality approach to achieving business effectiveness and efficiency in the use of information systems.
ITIL is based on the collective experience of commercial and governmental practitioners worldwide. This has been distilled into one reliable, coherent approach, which is fast becoming a de facto standard used by some of the world’s leading businesses.
The ethos behind the development of ITIL is the recognition that increasingly organisations are becoming dependent on IT in order to satisfy their corporate aims and meet their business needs. This increasing dependency leads to a growing requirement for high quality IT services. In this context quality means matched to business needs and user requirements as these evolve.
The British Standards Institute has developed both a Code of Practice for IT Service Management (PD0005:1998) and a British Standard : Specification for IT Service Management (BS 15000:2000). The Code of Practice provides an informative overview of the needs and requirements of internal and external IT Service suppliers. This has been written to align with the details in the IT Infrastructure Library, effectively forming a high-level management overview of the subject matter.

ITIL Application Management

Table of Contents
=================
Introduction
Positioning of Application Management
Managing the Business Value
Aligning the Delivery Strategy with Key Business Drivers and Organisational Capabilities
The Application Management Lifecycle
Organising Roles and Function
Control Methods and Techniques
Concluding Remarks
Bibliography
Appendix A – List of Acronyms and Glossary
Appendix B – Design Guidelines Table
Appendix C – Service Dependency Modelling (SDM)
Appendix D – Quality
Figures
Tables

File size: 3 MB
File type: HTML/App
RAR password: LooDuck

Code:
http://rapidshare.com/files/78102418/ITILAM.rarITIL ICT Infrastructure Management

Table of Contents
=================
ICT Infrastructure Management Overview
Design and Planning
Deployment
Operations
Technical Support
Bibliography
Appendix A – List of Acronyms and Glossary
Appendix B – Process Theory
Appendix C – Systems Installation Policies
Appendix D – Environmental Policies and Standards
Appendix E – Distributed Service Administration
Appendix F – Implementation Schedule for a New Service
Appendix G – The Contents of a Business Case
Appendix H – The Contents of an Invitation to Tender (ITT) or Statement of Requirements (SOR)
Appendix J – Guidelines for Reference Site Visits
Appendix K – The Service Lifecycle
Appendix L – The Contents of a Feasibility Study/Gap Analysis
Appendix M – A Checklist for the Acceptance of New Services
Appendix N – Quality
Figures

File size: 3.5 MB
File type: HTML/App
RAR password: LooDuck

Code:
http://rapidshare.com/files/78102414/ITILICTIM.rar
ITIL Planning to Implement Service Management

Table of Contents
=================
Introduction
What is the Vision?
Where are We Now?
Where do We Want to be?
How do We Get Where We Want to be?
How do We Check Our Milestones Have Been Reached?
How do We Keep the Momentum Going?
Summary
Bibliography
Appendix A – List of Acronyms and Glossary
Appendix B – Process Theory
Appendix C – Framework for Evaluation of Organisations
Appendix D – A Service Management Case Study
Appendix E – Pragmatic Approaches to Service Management Implementation
Appendix F – Pro-formas
Appendix G – Example Cost-benefit Analysis for Service Management Processes
Appendix H – The ITIL Processes
Appendix I – Quality
Appendix J – The Process Maturity Framework (PMF)
Appendix K – Examples of a Stakeholder Map
Appendix L – Use of Tools
Figures
Tables

File size: 3 MB
File type: HTML/App
RAR password: LooDuck

Code:
http://rapidshare.com/files/78102425/ITILPISM.rarITIL Service Delivery

Table of Contents
=================
Introduction to this Book
Relationship Between Processes
Getting Started
Service Level Management
Financial Management for IT Services
Capacity Management
IT Service Continuity Management
Availability Management
Service Management Software Tools
Planning for the Implementation of Service Management
Bibliography
Appendix A – Terminology
Appendix B – Process Theory and Practice
Appendix C – Implementing Service Management Processes – Issues to Consider
Appendix D – Quality
Appendix E – Communications
Appendix F – Example Cost-benefit Analysis for Service Management Processes
Appendix G – Service Delivery Processes
Figures
Tables

File size: 4 MB
File type: HTML/App
RAR password: LooDuck

Code:
http://rapidshare.com/files/78102415/ITILSD.rarITIL Service Support

Table of Contents
=================
Introduction
Relationship Between Processes
Getting Started
The Service Desk
Incident Management
Problem Management
Configuration Management
Change Management
Release Management
Service Management Software Tools
Planning for the Implementation of Service Management
Bibliography
Appendix A – Terminology
Appendix B – Process Theory and Practice
Appendix C – Implementing Service Management Processes Issues to Consider
Appendix D – Quality
Appendix E – Example Cost-benefit Analysis for Service Management Processes
Appendix F – The Service Support Process Model
Other Information Sources and Services
The IT Service Management Forum (itSMF)
ITIL Training and Professional Qualifications
Figures
Tables

File size: 7 MB
File type: HTML/App
RAR password: LooDuck

Code:
http://rapidshare.com/files/78102430/ITILSS.rar 

thanks for the share 

thanks for share.
can we know, what version they are : itil v2 or v3 

(besmart @ Jan 26 2008, 06:51 AM) 

this post is the version ITIL V2….

thanks for share 

thanx for the share.
it is really appreciated.
silver… 

hello, can someone help?
1. i can’t download from rapidshare.i need a premium account
2. i cannot open all these .rar files.what software do i need?. where can i download it?.
THANKS 

Thank u very much

Hi there to everyone:

May I know where and what to do to be able to access and download these 5 Books below?

Thanks.

(Bladious @ Jan 17 2008, 04:52 AM) 

ITIL?Version 3 At a Glance takes a graphical approach to consolidating the information of ITIL?version 3. ITIL?is an internationally-recognized set of best practices for providing IT service management. IT organizations worldwide are implementing ITIL?as a vehicle for improving IT service quality and improve return on investment for IT services.

The desk references unique graphical approach will take otherwise complex textual descriptions and make the information accessible in a series of consistent, simple diagrams. ITIL?Version 3 At a Glance will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITIL?Version 3 implementation…

link download here:
http://rapidshare.com/files/135705085/Springer.ITIL.Version.3.at.a.Glance.Information.Quick.Reference.Jul.2008.pdf.htm
l

ITIL (Information Technology Infrastructure Library) was developed to provide a standard approach for an efficient and effective delivery of IT services. Made up of a collection of ‘best practices’ found across the range of IT service providers, ITIL gives a detailed description of important processes in an IT organization, and includes procedures, checklists for tasks and responsibilities which can be used as a basis for tailoring to the needs of individual organizations.

The broad coverage of ITIL provides a helpful reference guide for many areas and over the years has become much more than just a series of useful books. ITIL represents not only a theoretical framework, but the approach and philosophy shared by people who work with it in practice.

Our ITIL Books Include

£36.00

Foundations of IT Service Management based on ITIL (ITILV2) (english version)
This book serves as a thorough and convenient introduction to the field of IT Service Management and the ITIL V2 approach. It covers the key ITIL V2 processes and is used as the training book for ITIL V2 courses.

A global bestseller, it continues be valid and helpful for its clear approach to industry processes.

£36.00

Foundations of IT Service Management Based on ITIL® V3 (english version)
The industry classic book on the topic of ITIL!
This book looks at Good Practices as described in the ITIL V3 upgrade. Focusing on the Lifecycle approach to Service Management, it details ITIL Service Strategy, ITIL Service Design, ITIL Service Operation, ITIL Service Transition, ITIL Continual Service Improvement. In addition an EXTRA facility for all book readers is the Functions & Processes section which is a simple and accessible format for all ITIL practitoners.

£84.95

Continual Service Improvement (ITIL V3, CSI) (english version)
Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasised the importance of continual improvements. Focusing on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement.

£84.95

Service Operation (ITIL V3, SO) (english version)
By focusing on delivery and control process activities, a highly desirable, steady state of managing services can be achieved on a day-to-day basis. To ensure it is integrated with the rest of the ITIL library, guidance is based on a selection of familiar service support and service delivery control points.

£84.95

Service Transition (ITIL V3, ST) (english version)
Service Transition focuses on the broader, long-term change management role and release practices, so that risks, benefits, delivery mechanism and the ease of ongoing operations of service are considered. This publication provides guidance and process activities for the transition of services into the business environment.

£84.95

Service Design (ITIL V3, SD) (english version)
ITIL Version 3’s (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. In order to meet the current and future business requirements, Service Design provides guidance on the production and maintenance of IT policies, architectures, and documents for the design of appropriate and innovative IT services solutions and processes.

£84.95

Service Strategy (ITIL V3, SS) (english version)
A view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every stage of the service lifecycle stays focused on the business case and relates to all the companion process elements that follow.

£11.00

IT Service Management Based on ITIL® V3 – A Pocket Guide (english version)
A pocketbook to the concepts of ITIL V3, designed for managers to give an overall picture of the ITIL V3 upgrade.

This handy pocketbook not only covers the ITIL V3 Service Lifecycle approach, but also describes the ITIL V3 functions and processes!

£72.00

ITIL® Lifecycle Approach Based on ITIL® V3 Suite – 5 Management Guides (english version)
These great books cover the Lifecycle Approach Based on ITIL® V3. Packed full of expert advice along the way, not only is the lifecycle approach included but in addition the guides cover the processes in a separate section as well.

The titles available are:
ITIL Continual Service Improvement
ITIL Service Strategy
ITIL Service Operation
ITIL Service Transition
ITIL Service Design

These books come in their own complimentary slipcase. All readers should note that these books are derived from Foundations of IT Service Management based on ITIL V3.

£50.00

ISO / IEC 20000 An Introduction (english version)
(Contains the full ISO/IEC 20000 Standard text!)

ISO/IEC 20000 is the corporate standard for achieving quality within IT Service Management and aligns with the ITIL framework.

This book looks at this standard and covers the scope of ISO/IEC 20000 and its basis on the concept of a quality management system. It is also available in pocketbook format.

£36.00

Implementing ISO/IEC 20000 Certification – The Roadmap. (english version)
Aligning with the ITIL framework, this book provides practical advice on ISO/IEC 2000 certification, to assist readers through the maze of requirements and details for the standard.

Detailed case study material supports the book’s practical nature.

£54.00

IT Service Management – An Introduction based on ISO 20000 and ITIL V3 (english version)
Covering approaches found in ITIL V3, ISO 20000 and other frameworks in the marketplace, this title is an indispensable book to IT Service Management.

Comprehensive yet accessible!

£36.00

Frameworks for IT Management (english version)
This book covers the most important frameworks in use, in a neutral and objective way.

Discussing ITIL, amongst others, Frameworks for IT Management is a reliable and consistent reference book and is also available as a pocket book.

£36.00

Six Sigma for IT Management (english version)
Six Sigma is extending its influence as a process improvement method. It provides a quantitative methodology of continuous (process) improvement and cost reduction.

This book merges ITIL and Six Sigma into a single approach for continuous improvement. The title is also available as a pocket guide.

£36.00

Metrics for IT Service Management (english version)
Producing a set of metrics that avoids the pitfalls and delivers genuine value is not easy.

Aligning with ITIL, this title makes the task much simpler and less error prone, by listing metrics designed for each service management process.

£79.95

Implementing Metrics for IT Service Management (english version)
A complementary volume to the bestselling Metrics for IT Service Management.

This title provides a management framework based on a continuous improvement lifecycle, aligned with ITIL best practices.

Also includes a CD to assist speedy implementation of concepts described in the book!
UPCOMING BOOKS DATE
PRINCE2 in de Praktijk – Management guide, 7 Valkuilen, 100 Tips (dutch version) 03/31/2009
PRINCE2® in Practice, A practical approach to create project management documents. (english version) 04/20/2009
ISO/IEC 20000: An Introduction (brazilian portuguese version) 04/30/2009
Programmamanagement op basis van MSP – MSP Edition 2007 (dutch version) 05/15/2009
A4 Projectmanagement – Afstemmen, Afstemmen met de omgeving (dutch version) 05/15/2009
A Guide to the Project Management Body of Knowledge (PMBoK® Guide) – Nederlandstalige uitgave, vierde druk (dutch version) 05/18/2009